- Austin, Texas, United States
- On-site
- Full-time · Associate
Support members through phone, email, texting, live chat, and video banking, handling transactions, troubleshooting digital services, and providing loan application intake.
Compensation
Competitive total compensation aligned with experience
Responsibilities
- Help members manage their financial lives through phone, email, texting, live chat, and video banking
- Answer questions about deposit accounts, loans, credit cards, balances, transactions, and digital services
- Process authorized transactions and loan payments by phone, provide payoff quotes, and assist with skip-a-payment requests and routine loan servicing
- Support texting, live chat, and video banking while providing clear communication and timely follow-through
- Help members use online and mobile banking and troubleshoot common digital service issues
Requirements
- High school diploma or GED
- Nice to have: credit union, banking, or comparable financial services experience
- Nice to have: contact center experience a plus
- Nice to have: strong communication
- Nice to have: accuracy