Manage the organization, quality, and ongoing maintenance of the firm’s Knowledge Bank and related knowledge assets, leading taxonomy development, metadata standards, and content curation.
Locations (2)
Tampa, Florida, United States
Dallas, Texas, United States
Responsibilities
Manage Knowledge Bank content organization and quality
Serve as subject matter expert for Knowledge Bank platform
Develop and oversee content lifecycle processes
Establish quality assurance processes
Maintain documentation and best practices
Requirements
Bachelor's degree
Nice to have: Law firm or professional services experience
Creative, smart, and versatile generalist with editorial skills to participate in projects including handling data feeds, building taxonomies, classifying online content, and analyzing user behavior.
Responsibilities
Understanding users' wants and needs, and making product feature suggestions based on the competitive landscape and user climate.
Communicating with the product and engineering teams, escalating issues, distributing information promptly, and contributing key insights derived from editorial work.
Monitoring and analyzing site traffic and usage data to make programming decisions.
Classifying diverse unstructured data.
Participating in regular high volume testing assignments with a critical eye for improving the process and product.
Lead the delivery of ServiceNow solutions, configuring NowAssist agents and Knowledge Bases to optimize content and classification within client environments.
Responsibilities
Configure a ServiceNow NowAssist agent operating natively within client’s ServiceNow environment to support article classification, persona-based content assessment, and knowledge optimization recommendations
Configure up to three Knowledge Bases within ServiceNow using out-of-the-box (OOTB) capabilities aligned to the persona definitions and publishing standards
Leverage NowAssist’s native knowledge article generation capabilities to draft, rewrite, and optimize existing articles against the defined persona style guides
Execute an initial agent configuration and sample run using approximately 300 articles
Responsible for reviewing and classifying digital content, assigning tags, categories, keywords, and metadata to improve discoverability and data quality.
Responsibilities
Review and classify digital content, including videos, audio, and listings, by assigning relevant tags, categories, keywords, and metadata.
Follow established taxonomies, tagging guidelines, and internal procedures to ensure accuracy and consistency.
Review existing tags and metadata to identify errors, inconsistencies, duplicates, or missing information.
Perform quality checks on tagged content and escalate unclear or complex cases to supervisors or quality assurance teams when necessary.
Collaborate with team members to maintain and improve tagging standards and content classification processes.
Short‑term assignment to support the Santiago Network’s information management for loss and damage reporting.
Responsibilities
Collect and organize stakeholder inputs on climate risks and impacts
Design and implement content classification and tagging frameworks
Develop and maintain a digital repository for submissions
Provide guidance and capacity building to OBNEs
Advise on knowledge management techniques
Requirements
Bachelor’s degree in Information Management, Data Science, Computer Science, Information Systems, Knowledge Management, Environmental Science, Climate Change, Disaster Risk Management, Sustainable Development, or related field
Master’s degree in related field
Nice to have: Certification in Data Management, Information Systems, or Digital Archiving
Nice to have: Experience with international organizations or multi‑stakeholder partnerships
Nice to have: Experience in climate‑vulnerable contexts
Knowledge Transformation ManagerHolland & Knight LLP · Tampa, US+1 more
Content Tagging Specialist (Philippines)Centro.team · Remote, Philippines