- Sunnyvale, California, United States
- On-site
- Full-time · Mid
- $140K–$204K per year
- 8+ years
Own the overall help and support strategy for users and customer care agents across multiple content channels.
Compensation
US: $140000 - $204000 (USD) + 15% bonus target + equity + benefits
Responsibilities
- Design help content experiences for users aligned with product and support goals
- Use knowledge of cross-product interlocks to identify opportunities for content support across user journeys
- Ensure creation and delivery of content for supported channels across locales
- Drive and moderate output of AI-enabled content creation or publishing tools
- Draft or publish content in exception cases
Requirements
- Bachelor’s degree
- Nice to have: global teams
- Nice to have: outsourced content production
- Nice to have: familiarity with AI-enabled tools