- United States, United States
- On-site
- Full-time · Lead
- $31–$36 per hour
- 5+ years
The Lead Field Services Technician oversees the installation, maintenance, and troubleshooting of Securus Technologies’ products and services across correctional facilities nationwide. This role leads field teams, ensures compliance with industry and company standards, and serves as a subject matter expert (SME) in telecommunications, networking, and electronic systems.
Compensation
$31.23 - $35.61 per hour
Responsibilities
- Lead and execute installation, programming, and repair of telecommunications and networking hardware/software, including phones, kiosks, WAPs, tablets, and video terminals.
- Conduct and approve site surveys and BOM engineering; create and review technical diagrams.
- Perform quality assurance audits on internal and contractor installations to ensure compliance.
- Serve as team lead on multi-site deployments and complex service calls.
- Act as SME for field operations, supporting Field Service Managers in resolving escalated issues.
Requirements
- High school diploma or GED
- Nice to have: BICSI
- Nice to have: Cisco (CCNA)
- Nice to have: Microsoft (A+)
- Nice to have: Microsoft (N+)