- Remote, United States +1 more
- Remote
- Full-time · Manager
- 4+ years
Lead MoeGo's frontline support team day to day, managing two Support Leads and the specialist team behind them.
Locations (2)
- United States
- Canada
Compensation
MoeGo offers a competitive compensation package (base salary, performance bonus, and benefits).
Responsibilities
- Directly manage two Support Leads, and through them the specialist team across shifts and time zones
- Develop the Support Leads into stronger operators, delegating day-to-day queue and shift management while building their ownership of forecasting, QA, and automation
- Set clear performance expectations, run 1:1s, and partner with leads on hiring, onboarding, and performance issues
- Own escalation paths so leads and specialists know when and how to elevate
- Own demand forecasting, scheduling, and shift coverage to maintain 24/7 response targets