- Parramatta, New South Wales, Australia
- Hybrid
- Full-time · Associate
Recoveries Officer passionate about customer outcomes and problem-solving. The role involves partnering with Debt Collection Agencies (DCAs) and internal stakeholders to manage outstanding debt, support customers through tailored solutions, and drive strong recovery performance across NAT and retail portfolios.
Responsibilities
- Action and respond to DCA enquires within target time frames (24 turnaround time)
- Liaise with stakeholders regarding credit management, debt recovery and customer accounting matters
- Support customers experiencing financial hardship by identifying suitable payment solutions and arrangements
- Monitor outstanding debt and assist in recovery activities to achieve positive customer and business outcomes
- Contribute to initiatives that reduce bad debt and improve recoveries processes and performance