Supporting CIS clients in their native language, resolving issues, and coordinating with internal departments. Includes client support, payment and document handling, and administrative tasks.
Compensation
Excellent compensation package
Responsibilities
Provide client support via live chat, email, messengers, and phone
Handle deposit and withdrawal requests and investigate payment delays
Assist clients with account-related questions and trading platforms, including MT4, MT5, and cTrader
Review and verify client documents in line with internal procedures
Resolve complex client cases, complaints, and disputed situations
Requirements
Native or fluent Russian/Ukrainian
Advanced English level
Nice to have: Previous experience working for a forex broker
Scaling one of the fastest-growing companies in the Blockchain and Cybersecurity field within the DACH region, targeting mixture of Crypto-Native and Financial Services accounts.
Locations (3)
Berlin, Berlin, Germany
Austria
Switzerland
Compensation
A reasonable base salary range estimate for this position is €80,400 – €110,550.
Responsibilities
Achieving monthly and quarterly revenue targets
Working closely with the Fireblocks BDR and GTM Team
Building and maintaining relationships with prospects and customers
Sales Director, DACHFireblocks · Berlin, Germany+2 more