- Fairfax
- The pay range is $XX-XX
- 1+ years
Provide in‑person and remote support to customers for computer and electronics products, diagnosing and repairing hardware and software issues, building custom PCs, and maintaining service standards.
Responsibilities
- Provide in‑person consultations and troubleshooting to customers at the service counter
- Recommend service solutions including data backups, anti‑virus, extended warranties, and support subscriptions
- Identify, diagnose, and document hardware or software failures on desktops, laptops, mobile phones, TVs, and monitors
- Assemble custom computers sold by the BYO sales team
- Utilize technical manuals and support resources while maintaining technical and vendor certifications
Requirements
- High School diploma or equivalent
- Nice to have: industry certifications