Support customer feedback analytics and reporting for regional stakeholders and meetings
Responsibilities
Support customer feedback analytics and reporting for regional stakeholders and meetings
Assist in administering global staff recognition programmes in collaboration with HR partners across regions
Contribute to the planning, development, and execution of internal engagement campaigns (e.g., Culture Week, Moments Week) to strengthen service culture and employee experience
Review and update guest feedback handling standards, guidelines, and best practices
Manage and respond to customer feedback across platforms, including Customer Relations mailbox, ECMS, and social media channels
Support customer feedback analytics and reporting for regional stakeholders and meetings
Assist in administering global staff recognition programmes in collaboration with HR partners across regions
Contribute to the planning, development, and execution of internal engagement campaigns (e.g., Culture Week, Moments Week) to strengthen service culture and employee experience
Review and update guest feedback handling standards, guidelines, and best practices
Manage and respond to customer feedback across platforms, including Customer Relations mailbox, ECMS, and social media channels