- Asheville, North Carolina, United States
- On-site
- Full-time · Manager
The Guest Services Manager supervises front office personnel, coordinates front desk and reservations operations, and ensures high standards of guest satisfaction and professional service.
Responsibilities
- Direct operations at the front desk and ensures customer service meets our high standards for guest satisfaction.
- Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies.
- Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints.
- Handle the front desk budget and order office supplies as needed.
- Compile occupancy reports and financial information for the general manager.
Requirements
- Nice to have: Listen-first talk-after approach