Customer Service Representative / STC Advocate delivering an exceptional online car‑buying and selling experience by meeting customers at their homes, inspecting vehicles, guiding digital paperwork, and coordinating towing services.
Compensation
The pay range for this position is $18.00 - $22.00/hr.
Responsibilities
Deliver a uniquely special and positive experience to every customer, acting as a brand ambassador during in‑person interactions.
Drive a company‑owned vehicle safely to approximately 68 customer appointments per day at their homes.
Greet customers professionally, review and visually inspect the vehicle they are selling, and clearly explain the process.
Guide customers through completing all required paperwork on an iPad or other digital device, ensuring accuracy and completeness.
Accurately enter and maintain detailed notes in the customer tracking system to document each interaction and transaction.
Process, finalize and mail out customer registrations; review paperwork; interact with state and county government licensing departments; maintain records; assist team members; input and retrieve data; maintain notes; other duties as assigned.
Compensation
We offer a competitive starting hourly rate with substantial growth opportunities based on performance. Starting Pay: $18.00 per hour. In 6-Months: Earn $1.00+ per hour. In 12-Months: Earn $2.00+ per hour (+12% annual increase). In 24-Month: Earn $4.00+ per hour (+10% annual increase).
Responsibilities
Process, finalize and mail out customer registrations.
Review customer paperwork for accuracy.
Interact with state and county government licensing departments, requiring in-person and online document drop-off and pick-up, and receiving and filing paperwork with said agencies.
Work closely with the local DMV; picking up, receiving and filing paperwork from the DMV.
Update customer records to ensure the most up to date information is available.
Delivering vehicles to customers' doors using custom haulers, handling physical vehicle loading, and completing paperwork.
Compensation
Pay Range: $24-$26 hourly. Starting Pay: $24/hr. At 3 Months: $24.50/hr. At 6 Months: $25/hr. In your first year, you can progress from $24/hr to $26/hr through our performance-based Careers Not Jobs program
Responsibilities
Deliver vehicles straight to customers' doors with our custom car haulers
Frequently load/unload vehicles onto the hauler
Regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
Complete customer paperwork and include thorough notes in our customer tracking system
Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy
Delivery DriverAston Carter · Cicero, US
Registration SpecialistCarvana · Cicero, US