- Bath, England, United Kingdom +2 more
- Hybrid
- Full-time
- £40K–£44K per year
Lead the development and operational delivery of Bath Spa University’s Help Hub, improving student support services across channels and campuses.
Locations (3)
- Bath, England, United Kingdom
- London, England, United Kingdom
- Birmingham, England, United Kingdom
Compensation
Grade 7 - Starting from £39,560 rising to £44,352 per annum
Responsibilities
- Lead and develop Help Hub Team Leaders
- Ensure high standards of service and effective staffing
- Drive service improvements using performance data and student feedback
- Develop Help Hub processes, resources, digital systems and operating model
- Coordinate triage, referrals and case management