- Remote, United Kingdom
- Remote
Responsibilities
- Respond to inbound questions and requests from prospective and current customers via online live chat, email, and phone.
- Ensure prospective and current customers receive timely, accurate assistance from Coalition’s sales, security, insurance, and claims teams by routing and coordinating inquiries as needed.
- Educate customers on Coalition’s products, including how to use our online quoting platform (for brokers) and our cybersecurity platform (for insureds).
- Perform administrative insurance functions to support quoting, binding, policy changes, and other key workflows that keep our growth engine running smoothly.
- Capture customer feedback, identify recurring pain points, and collaborate with teammates across Coalition to implement organizational and product improvements.
Requirements
- Nice to have: fluency in German
- Nice to have: Spanish
- Nice to have: Italian
- Nice to have: French