The Arbella Customer Experience Professional is an individual who understands and supports our commitment to delivering exceptional service consistent with Arbella’s brand.
Compensation
Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $45,000 ($24.00 an hour) - $47,000 ($25.00 an hour) based on a variety of factors including, but not limited to, relevant skills and experience.
Responsibilities
Effectively communicates with customers, agents, third parties and vendors across multiple communication channels.
Performs an array of tasks including using care and compassion to guide customers through billing and policy related inquiries.
Researches and analyzes policy/billing activity and proactively identifies solutions to resolve customer inquiries.
Collaborates with independent agents and in-house Service Center to escalate urgent customer concerns using sound judgment.
Builds relationships with our internal and external customers, agents, vendors, and others, and is committed to delivering exceptional service.
This position performs a variety of duties in support of growth, service goals and profitability for Field Sales and Branch Operations within a District Office, providing service support for existing insureds and members and assisting in insurance sales.
Responsibilities
Provide professional customer service to members and insureds
Provide service and information to members regarding memberships and insurance
Provide service to walk-in and telephone members seeking insurance services
Sell memberships and assist in the sale of insurance to prospective insureds
Assist members with changes to existing policies or memberships, renewals, and provide information regarding billing
2nd Shift - IT Hardware TechSprout · Woodland, US