Lead Support Engineer – the Workshop Suite (tWS) - TRATON R&D US, LLC
International Motors, LLC · Posted Nov 9, 2026
- Lisle, Illinois, United States
- Full-time · Lead
- 1+ years
Supporting the launch, stability, and success of the Workshop Suite (tWS), a new cloud- and web-based aftersales platform for global service workshops.
Responsibilities
- Act as the initial point of contact for reported issues and deviations
- Perform structured troubleshooting to identify root causes and coordinate resolution
- Support local IT and workshop staff in setting up infrastructure and connectivity
- Contribute to the continuous global rollout of tWS
- Analyze system logs and vehicle communication to resolve more complex cases
Requirements
- Bachelor's degree in information systems/information technology
- Master's degree in information systems/information technology
- Nice to have: software development
- Nice to have: IT infrastructure
- Nice to have: cloud services