- Wuxi, Jiangsu, China
Provides first line of support, coordination of services, problem resolution and recommendations on selected products and services for fleet monitoring.
Responsibilities
- Addressing minor coverage issues and resolving minor complaints
- Ensuring all customer communication is clearly documented
- Answering inbound customer service inquiries
- Providing health analysis or troubleshooting and redirecting them when appropriate
- Identifying issues and determining appropriate course of action for effective resolution
Requirements
- Bachelor’s degree in Mechanical Engineering, Automotive Engineering, Industrial Engineering, or a related technical discipline
- Nice to have: telemetry
- Nice to have: condition monitoring
- Nice to have: predictive maintenance