- New York, New York, United States
- Full-time
- 5+ years
Lead technical account management, coordinate cross-functional teams, resolve escalations, and drive client retention and growth.
Responsibilities
- Own client technical escalations and their resolution
- Ensure clear and consistent technical communication between Managed IT, Customer Success, XDR and Cybersecurity governance teams
- Report on issue trends and identify service improvement opportunities
- Identify trends in recurring issues and drive problem management efforts to completion
- Participate in vendor due-diligence exercises and complete DDQ requests from clients
Requirements
- Bachelor's degree in an Information Technology related field
- Nice to have: Experience with Managed Service Providers (MSP)
- Nice to have: Experience managing an IT function in the financial, professional services or alternative investment market