Senior Solutions Engineer
Fours · Posted Oct 7, 2026
- Vancouver, British Columbia, Canada
- Hybrid
- Full-time · Senior
- CA$120K–CA$150K per year
- 4+ years
Hands‑on, deeply technical role designing, building, and launching complex integrations on top of Suger’s platform, while shaping internal systems, APIs, and tooling to make those integrations scalable and reliable.
Compensation
Base Salary Range: $120,000 - $150,000 CAD/year. Competitive compensation and equity plan.
Responsibilities
- Work directly with customers to understand technical requirements and map workflows to Suger’s APIs, integrations, and AI‑powered automation.
- Lead technical discovery, demos, walkthroughs, and AI‑enabled proof‑of‑concepts, helping customers understand how intelligent workflows fit into their systems.
- Guide customers through onboarding, implementation, and go‑live, including AI‑assisted workflows that automate marketplace and billing processes.
- Troubleshoot API issues, investigate logs, validate configurations, and support escalations across both traditional services and AI‑backed components.
- Collaborate with Engineering to reproduce issues, debug complex systems, and ensure clear technical handoffs.
Requirements
- Nice to have: AI‑enabled systems
- Nice to have: automation platforms
- Nice to have: AI agents
- Nice to have: LLM‑backed services