An experienced Operations Lead to help build and scale the operational foundations of a growing portfolio of digital subscription products, taking ownership of payment performance, customer operations, and key processes.
Locations (4)
Brazil
Kyiv, Ukraine
Lviv, Ukraine
Warsaw, Mazovia, Poland
Responsibilities
Analyze payment funnels, identify the causes of failed transactions, and uncover opportunities to increase revenue
Improve initial and recurring payment approval rates by testing hypotheses and measuring the financial impact of changes
Develop and optimize payment infrastructure by managing existing Payment Service Providers (PSPs), onboarding new providers, and improving routing and cascading strategies
Monitor payment and compliance metrics while implementing initiatives to reduce chargebacks, refunds, and fraudulent transactions
Improve product unit economics through payment optimization, retention initiatives, and better user interaction flows
An experienced Operations Lead to help build and scale the operational foundations of a growing portfolio of digital subscription products, taking ownership of payment performance, customer operations, and key processes that directly influence revenue and profitability.
Locations (4)
Ontario, Canada
Kyiv, Ukraine
Lviv, Ukraine
Warsaw, Mazovia, Poland
Responsibilities
Analyze payment funnels, identify the causes of failed transactions, and uncover opportunities to increase revenue
Improve initial and recurring payment approval rates by testing hypotheses and measuring the financial impact of changes
Develop and optimize payment infrastructure by managing existing Payment Service Providers (PSPs), onboarding new providers, and improving routing and cascading strategies
Monitor payment and compliance metrics while implementing initiatives to reduce chargebacks, refunds, and fraudulent transactions
Improve product unit economics through payment optimization, retention initiatives, and better user interaction flows
Requirements
Nice to have: Customer Operations
Nice to have: retention strategies
Nice to have: customer journey optimization
Nice to have: Managing product reputation
Nice to have: Automating operational processes using AI tools
