- London, England, United Kingdom
- Hybrid
- Full-time · Mid
- 4+ years
Lead service design across Beryl’s business, improving the rider, council partner, and operations experience while maintaining hands‑on UX for the app and digital tools.
Responsibilities
- Map the full Beryl journey for riders, council partners and operations teams
- Get out on the street to talk to riders and observe schemes
- Spot service breakdowns and design practical fixes with software and hardware teams
- Continue to improve and design the rider app and internal tools
- Test ideas with real users and use data to decide next steps
Requirements
- Nice to have: transport
- Nice to have: mobility
- Nice to have: public services
- Nice to have: local authorities
- Nice to have: public-sector partners