- Mumbai, Maharashtra, India
Analyze and optimize payment lifecycle processes to ensure smooth fund transfers and enhance operational efficiency within Payments Operations.
Responsibilities
- Utilize independent judgment and technical expertise to resolve exceptions and enhance control environments for technical, financial, and operational processes.
- Conduct research and data analysis to address non-routine payment lifecycle issues and ensure accurate, timely fund transfers across various products.
- Define project requirements and metrics using process models, and lead or contribute to process optimization initiatives to improve quality and customer experience.
- Apply knowledge of systems architecture and automation technologies to support process optimization and build effective relationships with stakeholders and teams.
- Coach, train, and mentor team members to uphold high service standards and serve as an escalation point for junior team members.
Requirements
- Nice to have: ISO or Swift message processing
- Nice to have: operations controls
- Nice to have: Payments, Cash, Treasury Operations
- Nice to have: global payments
- Nice to have: accounting and money movement processes