- Full-time
- $23–$27 per hour
- 5+ years
Analyst II, Service Desk Technician (POS L2) ensuring proper computer operation and maintenance for end users in a retail environment.
Compensation
Pay: $23-$27/hour
Responsibilities
- Deploy, maintain, and service Retail IT equipment
- Troubleshoot and resolve escalated end-user help requests within SLAs
- Use diagnostic and help request tracking tools
- Provide in-person, hands‑on help at the desktop level and onsite support
- Assist with Level I support during high request volumes
Requirements
- Bachelor's degree in Computer Science
- Nice to have: ITIL certification
- Nice to have: Microsoft products certification