- Ho Chi Minh City, Ho Chi Minh City (HCMC), Vietnam
- 5+ years
This position is responsible for leading and overseeing all quality assurance and quality control activities related to materials, components, and services supplied by external vendors to Pandora Production Vietnam.
Responsibilities
- Develop, implement, and maintain effective Supplier Quality Management (SQM) processes and procedures, including Incoming Quality Control (IQC) guidelines, inspection plans, and material release protocols.
- Supervise the Incoming Quality Control (IQC) team to ensure timely and accurate inspection, testing, and documentation of all raw materials, components (e.g., precious metals, stones, findings, packaging), and sub-assemblies.
- Plan and conduct routine and focused quality audits of existing and potential suppliers (domestic and international) to assess their Quality Management Systems, manufacturing processes, and adherence to Pandora's Code of Conduct and quality specifications.
- Lead the process of managing Non-Conforming Material (NCM) from suppliers. Drive rigorous Root Cause Analysis (RCA) and ensure the timely implementation and verification of effective Corrective and Preventive Actions (CAPA) by suppliers.
- Establish, track, and report key supplier quality metrics (KPIs) such as Defect Rate (PPM), On-Time Delivery Quality, and Audit Score. Use data-driven insights to manage and improve overall supplier quality performance.
Requirements
- Bachelor’s or Master's Degree in Engineering (Industrial, Mechanical, Materials, Chemical), Science, or Industrial Management.