- Austin, Texas, United States
- Hybrid
- Full-time · Associate
- 2+ years
As a Remote Support Engineer, you will be the primary point of escalation for all field issues during your shift. You will learn every aspect of how our robots operate, including hardware, sensors, electrical systems, software, and networking, and use that knowledge to support on-site Engineers and Technicians as they troubleshoot issues in the field.
Responsibilities
- Own all field escalations during your shift, serving as the primary technical contact for on-site Engineers and Technicians
- Support Engineers and Technicians in real time as they troubleshoot hardware, software, electrical, network, sensor, and operational issues
- Perform and coordinate software updates on deployed robots, and verify robot health and performance after each update
- Monitor deployed robots through internal tools, respond to alerts and exceptions, and prioritize issues based on urgency and customer impact
- Maintain awareness of multiple active deployments at once
Requirements
- Bachelor's degree in Robotics
- Bachelor's degree in Mechatronics
- Bachelor's degree in Software Engineering
- Bachelor's degree in Electrical Engineering
- Nice to have: Jira