- Cottonwood Heights, Utah, United States
- On-site
- Full-time · Manager
- 8+ years
Lead the strategy and continuous optimization of Extra Space Storage’s eCommerce website, driving conversion, digital customer experience, and long‑term digital capabilities.
Responsibilities
- Set strategy for improving the digital customer journey and accountability for conversions, rental efficiency, and key digital KPIs
- Prioritize optimization opportunities by expected customer and business impact
- Partner with Paid Search, SEO, Social, UX, Brand, Operations, and Data Science to implement improvements across the journey
- Monitor performance and customer behavior to spot opportunities and risks early
- Own the vision, strategy, and roadmap for the experimentation program, building a testing‑first culture with clear hypotheses and success measures
Requirements
- Bachelor’s degree in Marketing, Business, Analytics, Technology, or a related field, or equivalent experience
- Graduate degree is a plus
- Nice to have: AI‑enabled tools