- San Francisco, California, United States
- On-site
- Full-time · Manager
- $120K–$140K per year
- 3+ years
Lead and manage a 24/7 SOC dispatch team, overseeing incident handling, SOP development, and coordination with field security and emergency responders.
Compensation
Salary Range: $120,000-$140,000
Responsibilities
- Lead daily 24/7 SOC dispatch operations, including staffing, shift readiness, emergency communications, and service delivery.
- Coach, train, evaluate, and develop dispatch personnel while establishing clear standards for performance, decision-making, communication, and accountability.
- Oversee the intake, triage, dispatch, documentation, escalation, and tracking of routine and critical security incidents.
- Develop and continuously improve SOPs, dispatch protocols, escalation procedures, emergency notification processes, and response playbooks.
- Serve as an escalation point during critical incidents, coordinating communications with field security, client stakeholders, law enforcement, fire/EMS, and other responders.
Requirements
- High school diploma or equivalent
- Nice to have: Associate or bachelor's degree in Criminal Justice, Emergency Management, Security Management, Communications, Business Administration
- Nice to have: leading a SOC, GSOC, Emergency Communications Center, EOC, PSAP/911 center
- Nice to have: supporting a technology, AI, research, biotechnology, financial services, or other high-growth/high-consequence environment