- Cleveland, Ohio, United States
- On-site
- Full-time · Entry
Provide technical assistance and support to clients of FIT Technologies, including remote and occasional onsite work.
Responsibilities
- Support various client environments remotely and occasionally onsite
- Maintain daily service calls and meet SLA time frames
- Serve as first point of contact for customers via phone or email
- Perform remote troubleshooting through diagnostic techniques
- Determine best solution based on issue details
Requirements
- Nice to have: A+ certification
- Nice to have: Network+ certification
- Nice to have: MTA certification
- Nice to have: MCSA certification