- Limassol, Lemesos, Cyprus
- On-site
- Full-time · Mid
- 4+ years
- Visa sponsorship
The Process & Intake Analyst will join the newly formed Operations team in Cyprus to manage request intake, define service levels, maintain policy repositories, and improve operational workflows.
Responsibilities
- Design and run the request front door.
- Map how cross-functional requests arrive today, define request types and intake forms, set triage and routing rules, and launch the route in phases.
- Make response times measurable.
- Define service levels with the teams that receive requests, instrument the route so that volumes, waiting time and resolution time can be reported, and use the data to fix the bottlenecks it reveals.
- Build and maintain the policy and process repository.
Requirements
- Nice to have: ITIL
- Nice to have: document-control framework
- Nice to have: compliance framework
- Nice to have: international organisation experience
- Nice to have: conversational or AI-assisted front doors