Documenting workflows jobs

Patient Access Representative - PT, Varies/Rotating, Holiday, Weekend

Mercy · Posted Nov 4, 2026

Cape Girardeau, Missouri, United States
Full-time
1–3 years

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The Patient Access Representative is the first point of contact for patients at Mercy Hospital Southeast, managing registration, benefit verification, pre-certification, financial clearance, and patient financial communication.

Responsibilities

Facilitate patient entrance into the hospital
Schedule appointments and registrations
Verify benefits and pre-certify insurance
Collect pre-visit payments
Communicate financial responsibilities and payment options

Requirements

High School diploma required; some college helpful

Skills

Effective oral and written communication Telephone etiquette Establishing positive relationships with patients and staff Strong organizational skills Attention to detail Ability to work under stress and meet deadlines Computer system proficiency

Process Improvement Specialist

Process Improvement Specialist

Responsibilities

Requirements

Skills

Patient Access Representative - PT, Varies/Rotating, Holiday, Weekend

Responsibilities

Requirements

Skills

Benefits