- Seattle, Washington, United States
- Vp
- 7+ years
Lead accessibility strategy and technical guidance for Digital Agentic initiatives across Chase’s digital channels, ensuring inclusive experiences for customers with disabilities.
Responsibilities
- Serve as the lead Digital Accessibility advisor for Digital Agentic initiatives across customer-facing web and mobile experiences.
- Establish and communicate accessibility expectations for conversational experiences, agent-generated content, dynamically rendered user interfaces, interactive controls, notifications, task flows, confirmations, and transitions between digital and human-assisted experiences.
- Partner with Product, Design, Engineering, Quality Assurance, Research, Risk, Controls, Legal, and other stakeholders to integrate accessibility throughout discovery, design, development, testing, launch, and ongoing product improvement.
- Translate accessibility standards and internal requirements into actionable design guidance, technical recommendations, test expectations, acceptance criteria, and product decisions.
- Develop and promote repeatable approaches for evaluating agentic experiences across assistive technologies, platforms, customer contexts, and interaction modes.
Requirements
- Nice to have: conversational interfaces
- Nice to have: chat-based experiences
- Nice to have: intelligent assistants
- Nice to have: generative AI
- Nice to have: agentic systems