- New York
Lead onboarding and manage day-to-day customer relationships, provide CRO insights, build digital experiences, translate customer needs into product insights, develop workflows and best practices, work closely with founders to ensure customers succeed, stay, and grow.
Responsibilities
- Lead onboarding and manage day-to-day customer relationships
- Provide CRO insights, guidance, and proactive optimization recommendations
- Build digital experiences on our platform—personalizations, experiments, and UX improvements
- Translate customer needs into product insights and help shape the roadmap
- Develop workflows and best practices as we scale