- Penang, Malaysia
- On-site
- Full-time · Mid
- 2–3 years
Customer Engineer – Power responsible for supporting the Global Service Team in delivering Vertiv's service commitments and meeting customer SLAs.
Responsibilities
- Report to the Service Centre Assistant Manager and support the delivery of Vertiv's service commitments and customer SLAs.
- Perform preventive and corrective maintenance, start-up, testing, commissioning, troubleshooting, repair, and retrofit activities for Vertiv Power systems, including both hardware and software.
- Diagnose equipment faults and provide timely, effective technical solutions to minimize customer downtime.
- Support cost evaluation and preparation of Time & Material repair quotations while ensuring cost-effective service execution.
- Deliver professional, high-quality customer service that reflects Vertiv's global service standards.
Requirements
- Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in Electrical Engineering, Computer Science, or an equivalent engineering discipline
- Nice to have: familiarity with battery systems
- Nice to have: power distribution
- Nice to have: switchgear