- Montreal, Quebec, Canada
Customer Success Manager
Compensation
Competitive salary and benefits
Responsibilities
- Serve as the primary point of contact and trusted advisor for an assigned portfolio of client accounts
- Visit clients to build relationships and to generate possible opportunities when applicable
- Onboard new clients and drive adoption of Canary Systems products and services
- Develop and maintain client success plans and lifecycle roadmaps
- Monitor account health and customer value, proactively identifying and addressing at-risk accounts
Requirements
- Bachelor's degree in Business, Engineering, or a related field (or equivalent professional experience)
- Nice to have: CCSM (Certified Customer Success Manager) certification