- Kingsport, Tennessee, United States
- Hybrid
- Entry
- $55K–$65K per year
- 5–7 years
Provide Tier 3 helpdesk end‑user support, server and infrastructure support for small to enterprise‑sized clients, diagnosing and resolving technical issues over the phone, remotely, or onsite.
Compensation
$55,100—$65,000 USD
Responsibilities
- Respond to calls, tickets, and emails escalated from the NHD team
- Analyze and respond to server and infrastructure alerts
- Onsite deployment of customer desktops, servers, and infrastructure equipment
- Work on customer projects with teams of NHD team members and Project Engineers
- Troubleshoot, monitor, and maintain client computers and desktop applications
Requirements
- Nice to have: basic administration of Windows servers
- Nice to have: basic network troubleshooting
- Nice to have: familiarity with email server and spam filtering technology