- Warsaw, Mazovia, Poland
- On-site
- PLN 11K–PLN 22K per month
- 5+ years
Lead and develop a technical customer success desk across EMEA and APAC, acting as local administrative lead for the European Customer Service team in Warsaw.
Compensation
Monthly Gross Compensation Range: zł10.575,00 - zł21.975,00 Per Month
Responsibilities
- Lead and develop the Technical Customer Success Specialists across two locations
- Own the escalation model and case handover standards
- Establish case-volume baseline and report against service level measures
- Own the knowledge base and runbooks
- Handle complex and escalated cases personally
Requirements
- Technical degree, diploma or equivalent technical training
- Nice to have: data center cooling
- Nice to have: power distribution equipment
- Nice to have: Salesforce Service Cloud
- Nice to have: Kaizen