Salesforce Tech Lead
ICONMA, LLC · Posted Nov 5, 2026
- Remote, United States
- Remote
- Manager
- 5+ years
Responsibilities
- Respond to, triage, and resolve L2/L3 production incidents impacting Salesforce Service Cloud while meeting established SLAs.
- Troubleshoot and resolve issues across Apex, Flows, Lightning Web Components (LWC), Aura components, and integrations using Salesforce debugging and monitoring tools.
- Proactively monitor production health, performance, governor limits, integration queues, and batch processes to identify and mitigate potential risks.
- Conduct root cause analysis for recurring incidents and implement permanent corrective actions to improve platform reliability and reduce ticket volume.
- Support Service Cloud configuration, customization, user administration, data management, release activities, and change management processes.
Requirements
- Salesforce Administrator Certification
- Salesforce Platform Developer I (PD1) Certification