This client-facing role is for an experienced, highly consultative design researcher & strategist, who has a generalist mindset, has incorporated strategic insight into their practice, and uses AI-assisted tools to accelerate learning, reduce time to market, and guide clients from insight to action.
Compensation
Full-time annual salary between $145,000 and $165,000 based on experience and qualifications
Annual bonus target based on overall company performance of between $6,000 and $12,000
Responsibilities
Lead the creation of product, service, and ecosystem strategies that connect human insight, business priorities, and technological opportunity into clear, actionable directions.
Design and lead original research for unique contexts, drawing on a mastery of a range of design research methods.
Use AI-enabled research & synthesis methods to accelerate planning, fieldwork, analysis, and learning.
Lead cross-functional teams through complex work with clarity, credibility, and discipline.
Contribute to the growth of Highland’s research and strategy practice by strengthening people, points of view, and market presence.
Requirements
Masters degree or equivalent experience in design research, strategy, or related field
Seeking a Senior UX Researcher to shape the future of AI-powered technology solutions. The role focuses on innovative AI-driven products that help professionals conduct research, create content, analyze information, and complete complex workflows efficiently and confidently.
Compensation
The pay range for this position is $55.00 - $70.00/hr.
Responsibilities
Partner with stakeholders to identify research needs and define key business questions.
Translate stakeholder goals into actionable research plans.
Design and execute end-to-end research studies independently.
Manage all phases of research, from planning through presentation and recommendations.
Write, launch, and analyze surveys using tools such as Qualtrics.
Lead UX Researcher & Strategist responsible for driving user-centered design and research across Citi’s digital products.
Responsibilities
Drive business impact by contributing to plan/product design, testing/piloting, and market launch efforts
Pre-empt issues and head off problems by ensuring cross line of business implications of the products are identified and resolved prior to the successful product launch
Understand the business objectives, user needs, and define UX goal scopes, and plan design activities for a project, end to end
Partner with business and technical stakeholder, to solve complex business and technical requirements, and drive intuitive user-centered solutions
Understand Americans with Disabilities Act (ADA) fundamentals to deliver acceptable creative designs
The Principal Product Designer will be the durable design and experience owner for personalization, accountable for the UX, vision, KPIs, and quality bar that define how it feels across the product. The role involves translating company goals into priorities and leading the transition to AI-native product development.
Locations (2)
United States
Canada
Compensation
The starting salary range for this role is: $244,352 to $293,239
Responsibilities
Own the personalization experience end-to-end across the cross-platform ecosystem.
Lead with equal parts vision, strategy, and execution, connecting design vision to company strategy.
Define excellence by setting a high bar for quality, delight, and product excellence.
Plan and execute research to ground design decisions in how families actually behave.
Operate with agency, starting before the full picture is clear.
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