- Birmingham, West Midlands, United Kingdom
Responsible for delivering end-to-end, efficient, and consistent service experiences, advocating needs-based design, design research, design thinking and service design, and coaching junior team members.
Responsibilities
- Deliver end-to-end service experiences
- Advocate needs-based design, design research, design thinking and service design
- Coach and support junior team members
- Create experience maps and service blueprints
- Facilitate workshops using a variety of techniques
Requirements
- Nice to have: full-service digital agency experience
- Nice to have: Agile delivery methodologies