- Remote, Costa Rica
- Remote
- Full-time
- 2+ years
Support Specialist responsible for troubleshooting, testing, and documenting complex technical issues for Smartsheet customers.
Responsibilities
- Handle customer technical issues with urgency and ownership
- Troubleshoot issues using documentation, log files, and tools
- Research, test, and document investigations
- Provide guidance on troubleshooting techniques
- Assist colleagues in resolving complex cases
Requirements
- Nice to have: working knowledge of assigned feature
- Nice to have: new technology ramp-up
- Nice to have: languages and frameworks