- Remote, Taiwan
- Remote
- Full-time
- 2–3 years
Provide pre- and post-sales application support, conduct product demonstrations and customer training, troubleshoot technical issues, and collaborate with Sales and customers to develop and implement effective laboratory solutions.
Responsibilities
- Integrate instruments, including installation, assays, and connectivity solutions into customer laboratories
- Develop account strategies jointly with Sales Representatives to grow new business and retain existing customers
- Follow standard work for documentation and customer complaint handling to help ensure customer satisfaction
- Maintain installation and customer management databases with accurate, complete activity traceability
- Actively support pre-sales activities such as conduct technical seminars and presentations, technical troubleshooting, customer training, and collaborative application development
Requirements
- Master’s degree in biotechnology, immunology, life sciences, biological sciences, or a related scientific field
- Nice to have: immunology
- Nice to have: genomics
- Nice to have: cell biology
- Nice to have: cell therapy