Customer Service Admin
Manufacturing Inc · Posted Nov 10, 2026
- Southborough, Massachusetts, United States
- Full-time · Entry
- $24–$26 per hour
Coordinate real-time fleet operations, handle high-volume communications, and manage vital administrative records for a towing and recovery fleet.
Compensation
Competitive Pay: $24-$26/hr DOE to start! If you are transitioning from another Customer Service Admin role, we offer great starting rates for our 1st shift hours.
Responsibilities
- Act as the primary operational Customer Service Admin, fielding inbound inquiries from motorists, commercial accounts, law enforcement, and municipal, state, and federal officials
- Manage high-volume inbound and outbound telephone calls in an active call center dispatch environment
- Execute rapid, precise multi-line dispatching for our active towing and recovery fleet across the region
- Coordinate time-critical route tracking, incident coordination, and vehicle movement within our transport and logistics pipeline
- Process impound releases, vehicle status updates, and claims documentation while interfacing with law enforcement, vehicle owners, and commercial insurance carriers
Requirements
- Nice to have: Bilingual