The Customer Service Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers visiting the check-in counter with inquiries and/or complaints are handled effectively and professionally, actively demonstrating and continuously supporting customer sales and service standards at all times.
Locations (7)
North Bay, Ontario, Canada
Winnipeg, Manitoba, Canada
Thompson, Manitoba, Canada
Sioux Lookout, Ontario, Canada
Timmins, Ontario, Canada
Thunder Bay, Ontario, Canada
Toronto, Ontario, Canada
Responsibilities
Answer customer inquiries and complaints in person and on the phone regarding fares, flight schedules, routes and operational requirements with sound judgment, diplomacy and tact.
Compute costs of tickets and issue baggage receipts for customers; collect excess baggage fees and service charges and provide receipts for customers.
Balance and complete daily sales reports and submit to the accounting department including cash box float.
Assist customers/passengers at check-in counter or via telephone by following policies and procedures as they relate to customer service, e.g. booking flights, cargo inquiries, performing various admin duties, obtaining passenger information, issuing boarding passes and following appropriate baggage handling procedures at the check-in counter.
Provide flight crew with accurate manifest and paperwork.
Requirements
High school diploma or General Education Degree (GED) equivalent
Nice to have: previous customer service experience
Nice to have: airline reservation software
Nice to have: Indigenous and Cultural Awareness Training
