Deposit Operations Specialist
Home State Bank · Posted Nov 10, 2026
- Crystal Lake, Illinois, United States
- On-site
- Full-time · Associate
- 2+ years
The Deposit Operations Specialist plays a key role in a cross-functional department, contributing to the overall efficiency of Deposit Operations. This position is responsible for reviewing fraud claims, Reg E disputes, and merchant chargebacks, ensuring compliance and determining liability.
Responsibilities
- Analyzes fraud claims, Reg E disputes, and merchant chargebacks submitted by customers to determine liability, appropriate deadlines, and compliance requirements
- Leverages various systems to investigate claims and communicates with merchants, payment processors, vendors, banks, and relevant parties to collect information and resolve disputes
- Corresponds with Fiserv to provide additional information as needed to proceed with disputes
- Accesses various reporting tools to identify risks and potential fraud, taking swift actions such as disabling access devices, returning transactions, or escalating to management
- Reviews and completes the daily NSF report and applies analytical skills to make informed decisions on paying or returning items
Requirements
- High School diploma
- GED
- Nice to have: Two years of banking experience