- Casablanca, Casablanca-Settat, Morocco
- Full-time · Mid
- 5+ years
Lead functional analysis and design for Salesforce CRM solutions, translating business requirements into scalable configurations and integrations within a global enterprise environment.
Responsibilities
- Partner with business stakeholders to understand processes and desired outcomes
- Lead discovery sessions and translate requirements into user stories, acceptance criteria, and process flows
- Analyze existing processes and recommend simplification, standardization, and automation
- Facilitate requirement reviews and obtain stakeholder alignment and sign-off
- Translate requirements into scalable CRM solutions aligned with enterprise architecture
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Business, or a related field
- Nice to have: Salesforce Administrator certification
- Nice to have: Business Analyst certification
- Nice to have: Sales Cloud Consultant certification
- Nice to have: Service Cloud Consultant certification