Handle difficult customer conversations jobs

Educate customers and explain features and benefits of Consumer and Business Banking solutions
Engage customers to bank with us and provide solutions
Explain high-level criteria used to decide loan applications
Complete servicing-related responsibilities for Consumer and Business Banking customer relationships
Follow the Bank’s sales process and provide simplified, customer-focused advice

Requirements

High school diploma or equivalent (GED)
Nice to have: bilingual
Nice to have: referral and/or sales ability

Skills

retail sales call center customer service telesales verbal communication interpersonal skills

Universal Banker

M&T Bank · Posted Nov 4, 2026

Open

Hagerstown, Maryland, United States
$19–$31 per hour
1+ years

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Provide exceptional service to branch customers, handle transactions, support sales and digital engagement, and maintain compliance within the M&T Bank branch.

Compensation

The pay range for this position is $18.68 - $31.14 Hourly (USD).

Responsibilities

Educate customers on banking solutions
Engage customers to use digital capabilities
Explain loan application criteria
Identify opportunities for additional banking needs
Follow sales process and provide advice

Requirements

High school diploma or equivalent (GED)
Nice to have: bilingual
Nice to have: referral and/or sales ability

Skills

retail sales call center customer service telesales verbal communication interpersonal skills handle difficult customer conversations

Universal Banker

M&T Bank · Posted Nov 4, 2026

Open

Holyoke, Massachusetts, United States
$19–$31 per hour
1+ years

Apply with RefersoAI Apply on careers page

Provide exceptional service to branch customers, drive sales and customer experience within the branch, and support daily operations as a teller.

Compensation

The pay range for this position is $18.68 - $31.14 Hourly (USD).

Responsibilities

Educate customers and explain features and benefits of Consumer and Business Banking solutions
Engage customers in a variety of ways to bank with us and provide solutions to meet their needs
Explain the high-level criteria used to decide loan applications
Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships
Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance

Requirements

High school diploma or equivalent (GED)
Nice to have: bilingual
Nice to have: referral and/or sales ability

Skills

retail sales call center customer service telesales verbal communication