- Bacolod, Philippines
- On-site
- 6+ years
Provide user level technical support by installing, configuring, maintaining and troubleshooting PC hardware and software issues and resolve technical issues affecting agents on site.
Compensation
a great compensation package and performance bonus opportunities
Responsibilities
- Proactively recognize, translate, and resolve technical issues affecting agents on site
- Provide user level technical support by installing, configuring, maintaining and troubleshooting PC hardware and software issues
- Bridge an end-to-end resolution during the help ticket life cycle while performing administrative functions as required
- Work to resolve issues over zoom by walking the associate through troubleshooting processes
- Monitor and prioritize ticketed requests based on status, updates, and escalations
Requirements
- IT related bachelor's degree or equivalent experience in IT