- London, England, United Kingdom
- Hybrid
- Senior
Own the Help Centre and the knowledge that powers support at Depop, ensuring content is accurate, up-to-date, and aligned with AI Agent needs.
Responsibilities
- Own the Help Centre and the knowledge the AI Agent draws on, keeping it well structured and easy to navigate
- Write and edit clear, concise copy for Help Centre articles, AI Agent guidance, macros, and other support content
- Set up and run systems that keep knowledge up to date, including a regular review cycle
- Prioritise the knowledge backlog and recommend improvements
- Ensure content is accurate for both UK and US communities
Requirements
- Nice to have: customer facing AI Agents
- Nice to have: Zendesk
- Nice to have: help centre platforms
- Nice to have: chatbot content
- Nice to have: visual content creation