- Virginia Beach, Virginia, United States
Provides first line information systems customer support to users worldwide, troubleshooting hardware and software issues, managing help desk tickets, and ensuring compliance with information security policies.
Responsibilities
- Resolve information systems problems involving office automation, data communications, LAN, POS, etc.
- Provide first line customer support and determine nature and urgency of problems.
- Manage and control all requests for information systems resources using an automated help desk tracking system.
- Enter all requests for resources/assistance into the system and track status/progress of open requests.
- Obtain mandatory information and describe problems sufficiently for resolution.
Requirements
- Bachelor Degree from accredited University