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IT Service Technician

Matthews International · Posted Nov 5, 2026

Provide comprehensive technical support and service to end users, ensuring stability and efficient operation of user-facing systems.

Provide first and second-level technical support to end-users for all hardware, software, and network-related issues.
Install, configure, and maintain desktops, laptops, mobile devices, and other EUC hardware.
Deploy and manage software applications, including operating systems, productivity suites, and business-specific tools.
Troubleshoot and resolve hardware and software issues in a timely and efficient manner, minimizing downtime.
Manage user accounts, permissions, and access to network resources in accordance with security policies.