- Clark Freeport Zone, Pampanga, Philippines
- Hybrid
- Full-time · Mid
- 3+ years
The Customer Success Engineer Tier 2 is tasked with handling more complex technical issues that escape Tier 1 support, ensuring customer satisfaction and product reliability.
Compensation
Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out
Responsibilities
- Handling more complex technical issues that have been escalated from Tier 1
- Conducting thorough analysis to identify root causes of technical problems
- Working closely with Tier 1 support and other departments for issue resolution
- Providing guidance and training to Tier 1 support to enhance their problem-solving skills
- Updating and maintaining internal knowledge bases and documentation